Pensions Guide | Pensions Help Product Information | Where to Get Help and Information?

The Pensions Advisory Service (OPAS) can give you information about any aspect of occupational, stakeholder and personal pensions. You can contact OPAS if you are having problems with your pension scheme that your scheme managers or trustees can not sort out. You can contact them on 0845 601 2923, from 9am to 5pm, Monday to Friday. Or, you can visit the OPAS website at

You can also write to the Pensions Advisory Service (OPAS), 11 Belgrave Road, London SW1V 1RB.

If OPAS can’t help you, the main complaints authority for pension sales is the Financial Ombudsman Service. You can contact them on 0845 080 1800 or email

Or, you can visit the Financial Ombudsman’s website at

You can also write to Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR.

Or, you can visit the Pensions Ombudsman’s website at

From April 6th 2005, The Pensions Regulator has assumed responsibility for regulating pension schemes, taking over from OPRA, the Occupational Pensions Regulatory Authority. Created under the Pensions Act 2004, it has wider powers and a new proactive and risk-focused approach to regulation.

You can visit The Pensions Regulator website here:

Phone them:

Customer support (from 6 April 2005)
0870 6063636

General office enquiries
01273 811800

9am to 5pm, Monday to Friday

Fax them: 0870 2411144

Email them:

Write to them:
The Pensions Regulator
Napier House
Trafalgar Place